settign up greatting and ring groups in skype for business

Simultaneous Ring-The Simultaneous Ring pattern rings all extensions at the same time when a call is received.Example: For a 3-line Ring Group, the first call rings ext.You can set the number of times the call cycles through the extensions before sending it to voicemail. Cyclic Repetitive-A Cyclic Repetitive pattern allows calls to be distributed among all extensions in the group in the order that the extensions are entered.

A Cyclic pattern allows an equal distribution of calls, making sure all extensions in the Ring Group assist in answering the calls. You can select from three ring patterns to configure your Ring Group.

When a call comes into a ring group, you can choose how that call will be distributed. It can also be answered by the auto attendant or by another extension.Įnterprise-class services like Ring Groups can help take your business to the next level by improving employee efficiency and delivering better customer service. The number can be a virtual number, toll-free number, the main company number, or any other number in your system. Then you can either set up your Auto Attendant to route calls to these ring groups (e.g., 'Press 1 for Sales,' 'Press 2 for Technical Support,' etc.) or you can have the receptionist transfer live calls to the appropriate ring group instead of calling multiple extensions to find a live person to take the call.Įach Ring Group can have any type of number assigned to it. Set up ring groups for Sales, Technical Support, Shipping, etc. Multiple Departments – If you have multiple departments in your company, use ring groups to simplify transferring calls.Or set it up so all the phones in the group ring simultaneously so whoever answers the phone fastest gets the sale! When a call comes in to your sales number, you can set it up to ring the sales reps in a certain order so they each get a turn to answer incoming calls. Larger business – Set up a Ring Group for your sales team.Or set up the ring group so the phones ring in a specific order to better distribute the workload. When a call comes in, you could have all four extensions ring simultaneously so whoever picks up first takes the call.

Small business with 4 employees – Set up a ring group to include all four employees.

Settign up greatting and ring groups in skype for business